Terms of Service

Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. Additionally, when using this website's particular services, you shall be subject to any posted guidelines or rules applicable to such services.

Agreement to Terms

These Terms constitute a legally binding agreement between you and Basma Jewelry. If you do not agree to these Terms, please do not use our website or services.

Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

Products and Services

Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

• Colors may vary due to monitor settings and photography
• Premium Quality items may have slight variations
• We reserve the right to correct errors in product information
• Availability is subject to change without notice

Custom Jewelry

For custom jewelry orders:

• Detailed specifications will be confirmed before production
• Custom pieces are non-refundable unless defective
• Production times may vary based on complexity
• Design approval is required before manufacturing begins

Pricing

All prices are listed in MAD and are subject to change without notice. We reserve the right to:

• Modify prices at any time
• Correct pricing errors
• Cancel orders with incorrect pricing

Orders and Payment

Order Process

When you place an order:

• You will receive an order confirmation email
• We reserve the right to accept or decline any order
• Orders are subject to product availability
• We may require additional verification for large orders

Payment Terms

Payment is required at the time of order placement. We accept:

• Cash
• Major credit cards (Visa, MasterCard, American Express)
• PayPal
• Bank transfers for large orders

Payment Security

All payment information is processed securely using industry-standard encryption. We do not store your payment details on our servers.

Order Cancellation

You may cancel your order within 24 hours of placement, provided it has not yet been processed or shipped. Custom orders cannot be cancelled once production has begun.

Shipping and Delivery

Shipping Methods

We offer various shipping options:

• Standard shipping (5-7 business days)
• Express shipping (2-3 business days)
• Overnight shipping (1 business day)
• International shipping (varies by location)

Shipping Costs

Shipping costs are calculated based on:

• Order value and weight
• Destination address
• Selected shipping method
• Insurance requirements

Delivery

Delivery times are estimates and may vary due to:

• Weather conditions
• Customs processing (international orders)
• Carrier delays
• Incorrect shipping information

Risk of Loss: Risk of loss and title for items purchased pass to you upon delivery to the carrier.

Returns and Exchanges

Return Policy

We accept returns within 7 days of delivery for:

• Items in original condition
• Items with original packaging and tags
• Non-custom jewelry pieces
• Items not damaged by normal wear

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized jewelry
• Earrings (for hygiene reasons)
• Items damaged by misuse
• Items returned after 7 days

Return Process

To initiate a return:

1. Contact our customer service team
2. Receive return authorization and instructions
3. Package items securely with original packaging
4. Ship using provided return label

Refunds

Refunds will be processed within 5-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.

Warranties and Guarantees

Quality Guarantee

We guarantee that all our jewelry is:

• Made from genuine materials as described
• Free from manufacturing defects
• Crafted to our quality standards

Lifetime Warranty

We offer a lifetime warranty against manufacturing defects for:

• Structural integrity of the piece
• Quality of craftsmanship
• Material authenticity

Warranty Exclusions: The warranty does not cover damage from normal wear, accidents, misuse, or modifications by third parties.

Disclaimer

EXCEPT AS EXPRESSLY SET FORTH HEREIN, ALL PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.

User Conduct

Acceptable Use

When using our website, you agree to:

• Provide accurate and truthful information
• Use the website for lawful purposes only
• Respect the rights of other users
• Not engage in fraudulent activities

Prohibited Activities

You may not:

• Use the website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website's functionality
• Upload malicious code or viruses
• Violate any applicable laws or regulations

Account Security

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

Intellectual Property

Our Rights

All content on this website, including but not limited to:

• Text, graphics, logos, and images
• Software and code
• Product designs and descriptions
• Trademarks and trade names

are the property of Basma Jewelry and are protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes.

Restrictions

You may not:

• Copy, modify, or distribute our content
• Use our trademarks without permission
• Create derivative works
• Reverse engineer our software

Limitation of Liability

Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Damages

IN NO EVENT SHALL BASMA JEWELRY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE.

Maximum Liability

Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Basma Jewelry from any claims, damages, or expenses arising from your use of our website or violation of these Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Morocco, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be resolved through:

1. Good faith negotiations
2. Mediation if negotiations fail
3. Binding arbitration as a last resort

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and Basma Jewelry regarding your use of our website and services.